News

As the digitalisation of public administration in German is slowly getting under way, Estonia is often used as a reference point for how the digital transformation can be managed successfully. While the implementation of digital administration in Estonia seems to have taken place in record time, however, there appear to be greater hurdles to overcome for Germany. The aim of this research paper was to compare the digital transformation in German and Estonian city administrations in order to find…

A article from Prof. Dr. Mergel about improvement opportunities for the implementation of the "Onlinezugangsgesetz" (Online usability law)

Parties from Konstanz, Freiburg, Mannheim, Karlsruhe and Rhein-Neckar region founded the agile network "Digitale Innovation (ANDI)" (Digital innovation). The second round of round-table discussions are about the "Onlinezugangsgesetz" (online access law) and the online portal service-bw.

The goal of this work was the conception and optimization of the process for issuing a SEPA direct debit mandate in the city of Constance.

Preis für gute Verwaltung 2019 – Drei Pioniere der deutschen Verwaltung ausgezeichnet

Das Public Service Lab und die Hochschule für Technik und Wirtschaft Berlin haben im Rahmen der Verwaltungskonferenz Public Service Lab am 5.April in Düsseldorf erstmalig den Preis für gute Verwaltung verliehen. Bewerben konnten sich Behörden, einzelne Abteilungen oder Mitarbeiter. Erfrischend: Bewertet wurde nicht ausschließlich das Ergebnis, sondern auch die Arbeitsweise, der innovative Ansatz und Mut.

…

The development of innovations in public administrations poses many challenges, especially when actors outside of the administration, such as representatives of civil society groups or users of administrative services, are involved in the innovation process. This article describes the collaborative development process of an innovation by using the results of a case study.

This article describes how the process of ordering a rent index in the city of Freiburg can be presented in a simplified, accessible and less complicated way

A paper by Philipp Erdmann, Lars Hummel and Franziska Lauth about user-centered design and the consideration of user experiences by the city of Friedrichshafen